Privacy policy | Bizflats

1. Introduction

Bizflats ("we", "us", "our") is committed to protecting the privacy of our guests, website visitors, and property owners. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services.

2. Information we collect

We may collect the following types of personal information:

Contact details (name, email address, phone number, postal address)
Booking and reservation information
Payment and billing details
Identification documents (as required by Spanish law for guest registration)
Communication records between you and our team
Website usage data (cookies, analytics)

3. How we use your information

We use your personal information to:

Process and manage apartment bookings
Communicate with you about your reservation or enquiry
Comply with legal obligations (guest registration, tax reporting)
Improve our services and website experience
Send relevant updates about our properties and services (with your consent)

4. Data sharing

We do not sell your personal information. We may share data with trusted service providers (payment processors, property management tools) and public authorities when required by law.

5. Data retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are retained for a minimum of five years in accordance with Spanish fiscal requirements.

6. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at info@bizflats.com.

7. Cookies

Our website uses essential cookies to ensure proper functionality. We use analytics cookies only with your consent to understand how visitors use our site and to improve the experience.

8. Contact

If you have questions about this Privacy Policy, please contact us at info@bizflats.com or write to Bizflats Barcelona, Carrer de Balmes 200, 08006 Barcelona, Spain.